CareWire | Engaging Patients. Improving Outcomes

EASILY AND IMMEDIATELYCONNECT WITH PATIENTS

Healthcare providers benefit greatly by minimizing issues such as no-shows and readmissions, and today’s consumers expect – and need – personalized reminders, education and support for each step of their healthcare journey.

CareWire’s patient engagement solution uses text messaging to help providers interact with patients in sync with their fast-paced, digitally interconnected lives, guiding them to and through their care experiences, achieving better outcomes for all.

WHY CAREWIRE

Ubiquitous and Immediate

HARNESS THE POWER OF TEXT MESSAGING …

… through a communication channel that virtually everyone uses, which provides a gateway to the mobile web and secure, HIPAA-compliant messaging – no app required

Do More with Less

INCREASE REVENUES AND DECREASE COSTS …

… through personal, precise and more effective communication that lets you reach more patients with fewer resources and keeps patients on track before and after care

Treats Patients as Customers

DEEPEN PATIENT LOYALTY AND INCREASE SATISFACTION …

… through timely communications that make life easier for patients and provide real-time feedback on services

Right Information at the Right Time

IMPROVE OUTCOMES …

… through more informed and engaged patients, who receive care instructions, education and reminders precisely when they need them

THE CAREWIRE SOLUTION

Utilizing SMS text messaging and its ability to guide people to the mobile web, CareWire enables providers to send personalized, precisely timed, procedure-specific instructions, education and reminders at the moment patients must do or know something relating to their care. Through this solution, the mobile device becomes an extension of care delivery, improving efficiency and effectiveness of patient preparedness, timeliness and adherence to treatment.

8 OUT OF 10 ADULTS TEXT YET ONLY 1 OUT OF 10 RECEIVE HEALTH RELATED TEXT UPDATES … LET’S CHANGE THAT.

THE POWER OF TEXT MESSAGING IN HEALTHCARE

81%

81% OF ADULTS SEND OR RECEIVE TEXTS

97%

97% OF TEXTS ARE READ WITHIN 15 MINUTES OF RECEIPT

84%

84% OF TEXTS ARE RESPONDED TO WITHIN THE HOUR

79%

79% OF ADULTS HAVE THEIR CELL PHONES WITH THEM ALL BUT 2 HOURS PER DAY

THE CAREWIRE ADVANTAGE

Proven, Procedure-Specific Message Sequences

Field-tested message sequences support simple appointments and complex procedures. In addition to the message content, each message sequence includes the precise time each message will be delivered in order to optimize patient engagement. The content and timing can be tailored to meet the unique needs of each customer.

Monitor Patient Interactions in Real Time

Central to the solution is the CareWire Patient Messaging Dashboard™, where all patient interactions – message content, delivery status and responses – can be viewed in real time. Authorized users can also send time-sensitive messages immediately, such as when appointment times have changed, their doctor is running late or additional information is needed – a powerful tool for alerting patients and a proven satisfier.

Instant Satisfaction Measurement

Shortly after a care encounter, patients are asked for immediate feedback on the experience. Providers see these responses in real time, soon enough for instant service recovery. CareWire takes this a step further through management reports that provide actionable trending data by location, physician, and specific days and times.

Get the Most Out of Your Online Portal

CareWire guides patients to your online portal helping you to increase registrations, maximize patient utilization, and achieve Meaningful Use Stage 2 requirements. Plus increasing patient self service helps you better leverage staff and make the most out of your current IT investments.

Quick and Painless Implementation

With a simple daily flat file transmission to our secure, HIPAA-compliant facility, CareWire automatically identifies and verifies patient SMS-enabled mobile numbers and, through our proprietary business rules engine, matches patients to the appropriate message sequences.

Something for Everyone

Messages can be sent in multiple languages to fit the unique communication needs of each healthcare provider. CareWire has solutions to fit the needs of all types of healthcare settings: integrated delivery networks, ambulatory surgery centers, hospitals, healthcare systems and multi-specialty physician groups.

CUSTOMER RESULTS

Read Park Nicollet success story

20%

At a large IDN, office visit cancels/reschedules have been reduced by 20%

30%

At a large ambulatory surgery center, patient willingness to use an online health portal rises significantly from less than 1% to 30+%

25%

Patient response rates to the post-appointment satisfaction poll are consistently greater than 25%

CAREWIRE LEADERSHIP

CareWire is led by a team of professionals with extensive backgrounds in healthcare, management and technology.

Longtime health industry consultant

KEN SAITOW

President and Chief Executive Officer

Healthcare innovator and problem-solver

DAVID M NICHOLS

Executive Vice President and Chief Operating Officer

Veteran entrepreneur

PHILIP HOTCHKISS

Executive Vice President and Chief Product Officer

LET’S CONNECT

Whether you’re a hospital, integrated delivery network, ambulatory surgery center, or multi-specialty physician group, CareWire can help you improve performance, enhance patient outcomes and deepen loyalty.

Would you like to reduce no-shows, cancellations and readmissions?

Are you looking for another avenue to increase the utilization of your online patient portal and meet MU2 requirements?

Do you need to reach more of your patients without hiring additional staff?

Do you want immediate patient satisfaction insights and the opportunity to further enhance your organization’s brand?

We can help.

CareWire, Inc.

202 Water Street, Suite 208
Excelsior, MN 55331
(888) 744-8950