CareWire Messenger: Patient Connect
Interactive, Real-Time Patient Conversations
Reaching patients with appropriate, timely communications – and responding to their questions – has typically been a time-consuming process. Nurses and scheduling teams report they often try 3-4 times to call each patient before a call is answered, and they’re unable to connect with some patients altogether. Our text-based mobile communication solution, CareWire Messenger: Patient Connect, reduces this time and allows you to instantly reach patients.
Unlike other messaging systems, Patient Connect enables two-way communication. When patients respond to your messages, your team is able to easily write back with a personalized touch. If a patient responds to a text while the office is closed, your customized auto-responder will let the patient know you will respond during business hours.
For patients who need clinical support, you can quickly triage to a phone call or a virtual visit. And since most text messages are read within two minutes of receipt, patients have the option to pick up the phone immediately.