CareWire Messenger: Custom Solutions
Activate Patients with a Tailored Approach
With extensive healthcare experience, our team understands how to co-design effective solutions that integrate with existing workflows. We’re a nimble team with a proven record of building high-impact custom solutions that are based on our powerful platform, which was designed to be highly flexible and adapt quickly. Below are just some of the custom solutions we’ve created. Have an idea for your organization? Give us a call. We’d love to collaborate.
We support several healthcare organizations by alerting their providers of the following day’s schedule including the time of the first procedure and the total number of encounters for the day ahead.
We worked with a subject matter expert to develop a tailored wellness program that included a multi-week schedule of educational content, calls to action, and interactive opportunities.
Mobile App Adoption
We helped a national service provider advance its goals to drive adoption of a mobile application by presenting patients with a prompt to download the app and a personalized activation code.
We worked with a regional health system to provide patients a personalized link the day after an appointment that allows them to self-schedule their next follow-up appointment. After clicking the link, the patient is presented with calendar options showing the provider’s availability on the expected date of service.
Enhanced Contact Center Interactions
We developed a custom interface for a regional health system that allows over 250 call center agents to push out site-specific content on locations for care and wait time status.
Attrition Reduction Campaign
We piloted an initiative urging members to re-enroll in their health insurance. Using well-timed reminders, the pilot achieved an 80% success rate, compared to the 45% average.
Tailored Outreach for High-Stress Patients
We developed a customized messaging strategy to provide tailored outreach that improves outcomes for patients who have specific life stresses and a history of low engagement.
Day-of-Procedure Support for Family Members
We worked with an academic medical center to develop simple tools that could replace pagers in waiting areas, with admission staff and clinical teams using the solution to send real-time updates to family members throughout a procedure.