Encounter Navigator

CareWire Messenger: Encounter Navigator

Patient Communications
Before, During, and After Episodes of Care

Support patients and their families before, during, and after procedures with CareWire Messenger: Encounter Navigator. It’s an easy-to-implement solution that works for encounters ranging from complex surgeries and in-patient stays to primary care appointments and wellness visits. Encounter Navigator is designed to increase patient satisfaction, improve outcomes, and save time for your care teams and staff.

We’ve driven significant results throughout the process. Consider these real-world examples:

Well-Child Reminders

We collaborated with one of the nation’s largest healthcare systems on a custom preventive care initiative. 70% of recipients scheduled an appointment.

Preventive Campaigns

We support a leading health insurer with a campaign designed to educate patients about preventive care and drive appointment scheduling. The campaign has delivered a >50% improvement in the scheduling rate.

Day-of-Procedure Support for Family Members

We worked with an academic medical center to develop simple tools that could replace pagers in waiting areas. Admission staff and clinical teams are using the solution to send real-time updates to family members throughout a procedure.

CareWire Solutions

>50%

improvement in
preventive visits

CareWire Solutions

10x

increase in use of
patient-facing
website

CareWire Solutions

Up to 50%

improvement in
no-show rates

CareWire Solutions

75%

of no-show
appointments driven
to reschedule

“Our patients are juggling so much in their personal lives. It can be overwhelming when they face a new experience in their medical journey. With the help of CareWire, our patients feel more informed and prepared leading up to a procedure with our care team. We provide scheduled reminders and information that helps put their minds at ease and improves the overall experience.”

— Shannon Mindt, Director, Specialty Clinics, Ridgeview Medical Center

Encounter Navigator
readmission risk reduction
chronic condition manager
satisfaction insights
patient connect
custom solutions